jose is online.
I just got your email
bad timing to be away for you I guess...
jose: Ah, perfect
michael: I'm just freaking out hostpapa will delete our files anyday or something
plus our users are a bit miffed
jose: I'm typing the request for hostpapa as we speak
Yea, its understandable, I'd feel the same way
I'll ask them if the can incude a backup of the DB and site in a zip file at least
michael: it's going to mean a ton of work for me if we can't secure the files on the server
are you still unable to loging via the cpanel?
from what I was told, it seemed like it should still work
jose: I haven't tried in a couple days, but I'll try again. I had to reset my password for their support center as well, and I have a hunch it might be the same one
michael: Since you don't seem to care about the host anymore
why not give me the passcodes once you're in?
just delete anything that you want to keep private (be careful not to delete our stuff)
then let us have it... unless you have other people with stuff in there??
jose: I guess it would be fine as long as I delete everything else on there
lemme just finnish up this email to HostPapa first
michael: whatever is easier
if I can't login, then you would have to get backups to me somehow
it's a pretty big website/database
jose: Yea, it probably wouldn't be smart to use a public file hosting site for that eithier
michael: I'm not worried about other people having backups... in fact I'd like to be able to encourage that. But it would definitely be a lot more round about way of doing things.
Sent at 3:14 PM on Friday
jose: Well, I mean the forum database specifically, thats something that shouldnt be public as it contains all the member's emails and info.
I can just RAR the db and put a password on it though
michael: yeah, I guess
though PMs is a bigger deal
whatever you prefer
jose: Yea, I almost forgot about those
michael: one sec....
a backup of the website I made back in January was ~550MB, zip
the files that is
the database is like 19MB
I'd like for you to do the same with the dbdb subdomain
and the database that domain uses is different
let me know if you can't find the name of the database that goes with the dbdb subdomain
it should be smaller than the main website
jose: I should be able to find it if I can get into the cpanel, I'll try logging in now
michael: if you do put it online to download somewhere.. hang around long enough for me to verify the contents of the download ok.
jose: I finished that email to them, if they don't respond in 2 days I'm going to open a new ticket
Alright, no problem
michael: let me know if you get into the cpanel
i have a feeling there are a number of domain transfer related settings in there btw
or domain security options I guess you'd call them
jose: I know there are settings for importing new domains and creating sub-domains for sure
michael: well you don't need to do that
jose: So they should have the other domain options
but I think you can unlock the domain
and make the domain email address appear not to be unknown (which would probably make it appear to be your address)
from that point I think our host could transfer the domain to itself if it got approval from the domain's email address
from what I can understand, when you transfer the domain it needs to have an email associated with it
the privacy features taht is need to be turned off long enough for the transfer
jose: ok, good news
I couldn't get in with my hostpapa support password, but it looks like it might let me reset it
michael: the reason the privacy exists, is to keep spammers from finding your email address via whois, but you're not really suceptable to that unless you're email is exposed for a long time.
jose: this time it got as far as sending me the email, but then when I enter the confirmation code on the cpanel log in, I get the message I got last time:
Password change cannot be completed: Account is currently suspended! Please contact the billing/support department.
Which I already did, so hopefully they'll respond eithier today or tommorow
michael: yeah.... it always seems like hostpapa is trying to be difficult??
jose: At least when your trying to get away from them
michael: apparently a number of companies in the same business have a reputation of doing so
all of them actually from what I can tell
The biggest registrar is GoDaddy
jose: I know I won't ever be making an account with hostpapa again
michael: and you can see in their commercials, they've a pretty seedy corporate attitude
I was surprised to learn that hostpapa says it has unlimited storage/bandwidth
I never knew that
until I looked for the information
I would get ftp errors telling me out of space from time to time
jose: thats why I went with them originally
michael: yeah really
I think I told you once
I assumed other people using the host were filling it up
so I just took down anything big that was in our filetree like videos
jose: Their used to be an anime site on the account and that was the site with the most space used, but hostpapa removed it after a month
michael: and waited assuming someone would notice we were out of space and make room or something...
jose: The anime, not the site
but that was way before d3 was associated with the account
michael: the new host we're moving to is not unlimited, but the storage limit is pretty insane
like 1500GB or something
probably more than you could fill if you uploaded all day
michael: or downloaded... if you could use php to exec wget or something
ultimately I'm planning to move the site to a host I found
that only has like 10GB storage
but it has every feature I've ever wanted
so I can manage it like it was in my living room pretty much
we will keep the unlimited site for downloads
jose: Is it a dedicated server?
michael: no it's not actually
that's what surprised me
I think it's geared more towards software developers
but it should be fine for running a few websites as well
jose: yea, 10gb is fine for any medium sized site that doesnt have a large amount of donwloads
michael: basically it has SSH, compile/run any binary you want, Subversion, daily backups, and just every convenience you can think of
like it's designed by people who know what they're doing
jose: Is it expensive?
michael: I'll probably buy 5yrs at 6$ a month
jose: that isnt bad at all
michael: though I might shop around to find out if any other company is competing with this niche
I will find the url if you like
they advertise that there are far fewer accounts on each machine
than with a normal shared program
so that makes performance a lot more regular
also load balancing is employed
just saw it in a google ad while using gmail to deal with this crap
jose: Yea, that company actually sounds like they got the right idea
jose: Most people don't need tons of space anyway
michael: I will still have some questions first, but they will probably present no challenge
michael: well we will keep an unlimited host for downloads
and just use the 10mb for lean/mean websites
so that way downloaders won't effect the overall performance of the website
jose: I'm going to try searching my old emails, I just remembered sometime while the account was active, they had to reset all their customer's passwords because of "security reasons", so maybe that password will work for the cpanel
michael: any media that is not builtin to the interface will also be on the download site
Sent at 3:44 PM on Friday
jose: Do you know if theres anyway to get gmail to organize emails by domain?
Like if I wanted to see every email sent by "@hostpapa.com"
Sent at 3:55 PM on Friday
michael: well if you do a search for hostpapa.com
that will probably give you all the hostpapa mail
maybe if you add @ it could narrow things more
jose: thanks, I'll try that
Sent at 4:01 PM on Friday
jose: hmm...I can't find the email I was talking about
Maybe I'm thinking about the host I had before
I guess I'll just wait for them to respond
michael: stay in touch
I'll try to make sure gtalk doesn't crash/disappear
jose: Will do, I'll leave gmail open in a tab and check back every so often in case they reply